National roofing contractor Bracknell Roofing has made a number of significant investments into strategic parts of the business to ensure it continues to offer the highest levels of customer service nationwide, and supports the construction industry’s need for more skilled professionals.
The series of investments has seen the Bracknell management team forge ahead with ambitious resource, service and staffing plans in recent months.
The investments include a continued commitment to the future of the trade through the growth of the Bracknell Roofing apprenticeship programme. To date, 30 trainees have benefitted from the expertise on offer at Bracknell, with 17 currently in post and another 20 set to join the programme over the next year. The company currently has five management trainees with a further two contract managers having already graduated and forging their career path within the business. Both the trainees and apprentices are based throughout the contractor’s nationwide network of 10 regional branches.
As well as its trainee programme, Bracknell is also committed to continuous development of its team with 11 employees completing Institute of Roofing and ILM management programmes since 2015.
In addition, investment in customer service has also been made with the installation of a new contract management and accounting system, which enables Bracknell Roofing to better align its internal processes to meet customer needs and bring added value to projects through access to the company’s vast expertise and experience. It also allows increased control of project costs and accuracy of data, as well as driving compliance standards.
Paul Williams, finance director of Bracknell Roofing, says: “We want to drive standards even higher across the roofing industry and ensure we have the skills to do so. It’s for this reason we’ve made significant investments in our people, service and facilities.
“Attracting and supporting new entrants into the trade to help replace some of the skills and expertise leaving the industry is a key priority. I believe we are leading the way in this regard, both by establishing opportunities for apprenticeships and management trainee placements, and then providing a stimulating learning environment for those that join us. But, it’s also crucial we offer ongoing training and development for our current team so we can continue to deliver the expertise, specialisms and service our clients have come to expect. Our recent investment in new training facilities also provides us with a superb base to do just that.
“While we’ve invested in people and facilities to help us maintain high levels of customer service, the creation of an enhanced and even more efficient, management contract computer system to help drive continuous improvement for our customers, also forms part of this focus. We believe these investments ensure we’re best placed to meet the needs of our customers now and in the future.”